About TimelyCare
UMW students have free, 24/7 access to virtual mental health and well-being services through TimelyCare, a telehealth platform designed for college students.
Services are accessible via a web browser or app, while crisis support is also available 24/7 by calling the Talley Center at 540-654-1053. Students do not need insurance coverage to access TimelyCare services.
Go to timelycare.com/umw or download the TimelyCare app to access care. Download via the Apple App Store or Google Play Store. Access CrisisNow by calling the Talley Center at 540-654-1053 and selecting option 1. CrisisNow does not require advance registration or app access.
TimelyCare uses single sign-on, so students should use their UMW NetID with umw.edu at the end (mail.umw.edu will not work). Students will complete an information form on their first visit to the site, which can be done as soon as they join the UMW campus community.
Students have access to TimelyCare services 365 days a year – that means they have access during breaks, after hours, and any time they need support.
Through UMW’s partnership with TimelyCare, students have access to:
- CrisisNow: 24/7, on-demand crisis intervention for serious mental health concerns. Access CrisisNow by calling the Talley Center at 540-654-1053 and selecting option 1. CrisisNow does not require advance registration or app access.
- TalkNow: 24/7, on-demand emotional support for non-suicidal personal crises, including anxiety, relationships, depression and school-related stressors. Available through the app.
- Scheduled Counseling: Choose the day, time, and mental health provider that work best for you. Students have access to 12 scheduled counseling sessions per year.
- Health Coaching: Develop healthy lifestyle behaviors related to sleep, nutrition, exercise, time management and more.
- Self-Care Content: Visit TimelyCare’s “Explore” page for guided self-care content, including yoga and meditation sessions, as well as group conversations with providers on a variety of health and well-being topics.
- Psychiatry: Appointments are available through referrals.
Frequently Asked Questions
Any currently enrolled UMW student has access to TimelyCare’s resources, with single sign-on using your UMW NetID. Use umw.edu at the end (mail.umw.edu will not work). Students will need to fill out an information form to begin service with TimelyCare. This information form can be completed before care is needed. CrisisNow does not require advance registration.
CrisisNow can be accessed without advance registration or app access by calling the Talley Center at 540-654-1053 and selecting option 1.
To access other TimelyCare services, students will need to fill out an information form to begin service with TimelyCare. When registering for TimelyCare, please use your UMW email but do not add the “mail.” For example: jsmith@umw.edu.
TimelyCare services are free for currently enrolled UMW students. Students have 12 scheduled counseling sessions annually from Aug. 1 to July 31. Additional scheduled counseling sessions may incur a cost directly to the student, as determined by TimelyCare. TalkNow is unlimited.
No, TalkNow does not count as a counseling session. Only scheduled counseling appointments count as one of the 12 sessions. TalkNow is unlimited.
TimelyCare’s providers can offer support for a wide range of common mental health concerns (such as depression, anxiety, relationship concerns, academic concerns, adjustment, grief, body image, eating concerns, trauma, identity development, etc.), and after talking to you, will decide on the best course of treatment.
TimelyCare is UMW’s mental health telehealth partner. Physical health concerns and questions should be referred to the Student Health Center. TimelyCare also does not provide letters for emotional support animals (ESA).
Students who need or prefer in-person services can contact the Talley Center for Counseling Services for information about available services and resources. Reach out at 540-654-1053 or visit Lee Hall, Room 106, or Tyler House.
TimelyCare services are intended for currently enrolled UMW students. Faculty and staff may seek support when a student shows academic signs of distress or other concerning behavior.
Faculty and staff are often the first line of support for students who can benefit from care. If you are a UMW faculty or staff member and need additional support for a student, call 833-484-6359 (press 2) any time – day or night.
To keep the conversation going with students, start with: “It sounds like you’re having a really tough time. Did you know UMW provides counseling services both in person and virtually? The Talley Center provides in-person individual and group counseling, and TimelyCare is available 24/7. We could call their number together to get you support.”
Use this service when a student shows academic signs of distress or physical and psychological signs of distress; refers to self-harm; discloses problems with family, peers, a significant other, or a recent personal loss; isolates from peers, faculty, or staff; or is identified by peers as potentially needing support.