Grievances and Complaints
There are many avenues to address complaints from students. Most can be resolved with a quick phone call or email inquiry with the office or official involved. However, some complaints may require additional steps, including the submission of a formal written complaint. The University has established guidelines governing a wide variety of such complaints. The following table identifies the type of complaint, a link to the guidelines, and the appropriate University office.
- Athletics – Contact: Patrick Catullo, Director of Athletics
- FERPA Violation Complaints – Contact: Rita Dunston, Registrar
- Residence Life & Housing Complaints – Contact: Dave Fleming, Assistant Vice President and Dean of Residence Life & Housing
- Student Conduct Complaints – Contact: Hunter Rauscher, Interim Director of Student Conduct
- Tuition, Fee, Late Charge Appeals – Contact: Paul Griggs, Accounts Receivable Manager
- Financial Aid Special Circumstances Appeals – Contact: Tim Saulnier, Director of Financial Aid
- Virginia In-State Tuition Appeals – Contact: Craig Erwin, Vice President for Administration and Finance
- Parking Ticket Appeals – Contact: Maie Makin, Manager, Parking Services
- Discrimination Complaints – Contact: Dr. Shavonne Shorter, Chief Diversity Officer
- Title IX/Sexual & Gender-Based Harassment Complaints – Contact: Ruth Davison, Title IX Coordinator
- Incident Reports – Complete a UMW Concern Report.
- Bias Incident Reports – Complete a UMW Concern Report.
- Report an Incident of Disruption of Constitutionally-protected Speech – Contact: Dr. Juliette Landphair, Vice President for Student Affairs
If in doubt as to where to direct the complaint, in non-academic areas, please contact Dr. Juliette Landphair, Vice President for Student Affairs.