Appeal Process for Housing Charges

Students assessed a charge from the Office of Residence Life may appeal the charge only if there is sufficient rationale for the request to be reconsidered.  Appeal requests for residential charges must be submitted on time by the student only via the form below.  Note all matters must be handled by the student, and without a waiver from the student, staff cannot discuss charges or appeal requests with parents, legal guardians, or others; this is to promote responsibility and “real-world-experience” to the student, and because the student often has information regarding the nature of the charge which the bill-payer may not know.  Submitting the form below will begin the appeal process.  Appeal requests must be made within thirty days of the charge.

END OF THE YEAR CHARGES:

All students were communicated end-of-the-year departure/residence hall closing expectations via a Resident Assistant floor meeting, a printed information handout, five or more e-mail messages, and the promotion of the URL www.umw.edu/closing (containing an outline of the expectations).  It is the philosophical approach of Residence Life to educate students on a “real world” experience of departing a residence like they may do soon if renting an apartment.  Therefore, superfluous information is provided to teach students best practices to take proper steps in departing.  It is also important for Facilities, Locksmith, and Residence Life staff for residences to be kept in good condition, keys returned, and expectations followed.  Upon checking out, staff assess the student’s checkout and residential space.  Charges are assessed for those improperly checking out, those leaving the residence in a condition less than when moving in (not cleaning, removing paint from walls, etc.), and those with missing/broken furniture.  Click here for an explanation of Banner detail codes for housing charges.  With the notice of a housing fine or damage charge (which is done prior to the amount being assessed to the student’s account), a deadline is provided by which an appeal request must be submitted; once an appeal request is submitted, a decision will be communicated via e-mail within fifteen days.  Because it is a busy time for Residence Life staff, it is more efficient to avoid calling and emailing about damage charges. Submitting the form below will begin the appeal process.  The deadline to appeal end-of-the-year residence hall departure charges is May 30, 2013.  Charges will be assessed to students’ Banner accounts on May 31, and bills will be sent by Student Accounts on June 3.